Express delivery and free returns within 30 days
Last Updated: October 10, 2026
At Solevix, we aim to provide a transparent and reliable shopping experience for customers purchasing pre-owned branded footwear in Pakistan. We provide product descriptions and photographs to help you understand each item’s condition before placing an order.
This Refund and Returns Policy explains when you can request a return, how we handle damaged or incorrect products, and how eligible refunds are processed.
Customers must contact Solevix within 3 calendar days of delivery to report an issue and request a return.
Please email info@solevix.co within this period and include your order number, a description of the issue, and clear photographs or videos where applicable.
Submitting a request within the 3-day period does not automatically guarantee approval. Each request will be reviewed according to the circumstances, this policy, and applicable consumer-protection laws.
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
Returns are considered for the following reasons:
Incorrect item received: The product delivered is different from the product ordered.
Damaged item received: The product arrives damaged, and the damage was not disclosed before purchase.
Materially misdescribed product: The product significantly differs from its description or has a material defect that was not disclosed in the listing.
Please provide supporting photographs or videos so we can assess the reported issue.
If your request is approved, our team will explain the return process and any applicable next steps.
Solevix sells pre-owned footwear, and many products are available in limited quantities. For this reason, we do not generally accept returns or exchanges for change of mind, ordering the wrong size, or a preference-related issue.
Please check the listed size, product photographs, description, and condition carefully before placing an order.
This restriction does not remove any consumer rights or remedies that may apply under applicable law, including where a product is incorrectly described or otherwise fails to meet legal requirements.
Pre-owned shoes may show signs of previous use, such as creases, minor scratches, marks, discoloration, or sole wear.
We aim to disclose relevant condition details in product descriptions and photographs. Normal signs of wear that were clearly disclosed before purchase will not ordinarily qualify as a reason for return by themselves.
However, if the item has a significant undisclosed defect or is materially different from its listing, please contact us within the return request period.
We recommend reviewing all available photographs and product details before purchasing.
To report an eligible issue, follow these steps:
Email info@solevix.co within 3 calendar days of delivery.
Include your order number, name, and contact information.
Explain the problem clearly.
Attach photographs or videos showing the incorrect item, damage, or discrepancy, where possible.
Wait for our team to review your request and provide instructions.
Please do not send a product back before receiving return instructions from Solevix.
We may request additional information when reasonably necessary to assess your claim.
Return shipping costs will be determined on a case-by-case basis, taking into account the reason for the return, the circumstances of the order, and applicable law.
If you receive an incorrect, damaged, or materially misdescribed product, please contact us before arranging return shipping. Our team will explain the appropriate process and whether Solevix or the customer will be responsible for the applicable shipping costs.
We will not apply this policy in a way that removes rights or remedies required by law.
If a return and refund are approved, Solevix will confirm the refund amount and applicable process.
Refunds will be issued to the original payment method where available.
If the original payment method cannot be used, we will contact you to discuss an appropriate alternative, subject to applicable law.
Refund processing and the time it takes for funds to appear in your account may depend on the payment provider or financial institution.
Any applicable refund for an order that cannot be fulfilled will be handled according to the circumstances, the agreed order terms, and applicable law.
We will communicate any available information about the processing timeline when your refund is approved.
Exchanges are not generally available for change-of-mind or incorrect-size requests.
If an incorrect, damaged, or materially misdescribed product is reported, please contact us within the 3-day return request period. Depending on the circumstances, stock availability, and applicable law, the resolution may involve a replacement, exchange, refund, or another appropriate remedy.
Because pre-owned shoes may be one-off or limited-stock items, we cannot guarantee that an identical replacement will be available.
If you need to cancel an order, contact us at info@solevix.co as soon as possible.
Cancellation may depend on whether the order has already been processed or dispatched. If an order has already been dispatched, the return terms may apply.
Where a cancellation qualifies for a refund, it will be handled according to the circumstances, the agreed order terms, and applicable law.
For questions about returns, refunds, damaged products, or incorrect orders, contact us:
Business: Solevix Branded Footwear
Website: https://solevix.co/
Email: info@solevix.co
Please include your order number so we can review your request efficiently.
Thank you for choosing Solevix. We appreciate your trust and aim to handle genuine product issues fairly and transparently.
