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Last updated: October 10, 2026
At Solevix, accessible at https://solevix.co/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit our website or purchase products from us.
By using our website, you acknowledge that you have read this Privacy Policy.
We may collect personal information that you voluntarily provide when using Solevix, including:
Contact information: Your name, email address, phone number, and other details you provide when contacting us.
Order information: Your billing and delivery addresses, purchased products, order details, and related transaction records.
Customer communications: Information you share when contacting us about products, orders, returns, exchanges, or other enquiries.
Account information: If customer accounts are enabled, information associated with your account.
We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and interactions with the website. The information collected depends on the website features and technologies in use.
Solevix may use your information for the following purposes:
To process and manage orders for pre-owned branded shoes and other products available on our website.
To communicate with you about orders, deliveries, product enquiries, and customer support.
To respond to questions and resolve order-related issues.
To maintain website security and prevent fraud, misuse, or unauthorized activity.
To operate, maintain, and improve our website and shopping experience.
To meet applicable legal, accounting, and record-keeping requirements.
To send promotional communications where permitted by law and, where required, with your consent.
We use personal information only for appropriate purposes related to operating our business, subject to applicable law.
When you place an order, payment information may be processed by the payment provider or payment method used for that transaction.
Solevix does not claim to store or process full payment card details directly unless this is part of our actual payment setup. Payment information handled by third-party providers is subject to their own privacy policies and security practices.
Please check the available payment methods and the relevant provider’s terms before completing a transaction.
Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember preferences, improve performance, and understand how visitors use the website.
Depending on the tools enabled on our website, cookies may also be used for analytics, advertising, or other optional purposes.
You can manage cookies through your browser settings. Disabling certain cookies may affect features such as the shopping cart, account login, or checkout.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
We do not sell your personal information to third parties.
We may share relevant information with service providers when reasonably necessary to operate Solevix, including:
Website hosting and technical service providers.
WooCommerce-related services and website maintenance providers.
Payment processors, where applicable.
Delivery and courier services when fulfilling orders.
Analytics, security, and anti-fraud providers, if enabled.
Professional advisers or public authorities when required by law.
These parties may receive only the information necessary for their relevant functions, subject to applicable legal requirements and contractual arrangements.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal obligations.
Retention periods depend on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending sensitive payment details or passwords through ordinary email or other unsecured communication channels.
Depending on applicable law and your circumstances, you may have the right to request access to your personal information, ask for corrections, request deletion, object to certain processing, or withdraw consent where processing is based on consent.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding.
We will review and respond to requests in accordance with applicable legal requirements.
Our website may contain links to third-party websites or services, including social media platforms, payment providers, and other external resources.
We do not control the privacy practices of third-party websites. When you leave Solevix, we encourage you to review the privacy policy of the relevant service before providing personal information.
Solevix is an online retail website and is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date. We encourage visitors to review this page periodically.
If you have questions about this Privacy Policy, how your personal information is handled, or a privacy-related request, please contact us:
Business: Solevix
Website: https://solevix.co/
Email: info@solevix.co
We will review your enquiry and respond as appropriate.
Thank you for visiting Solevix.
